Hatecke's Internet Service Portal

With this Internet portal we would like to support:

  • Ship owners and their agents
    • Search for authorized service stations
    • Find the nearest service location and save travel costs
    • Submit enquiries and place orders for equipment servicing
  • Authorized service stations (via a special log-in)
    • Identify all equipment in our database
    • Download the latest service reports for Hatecke and Global Davit products
    • Resend service reports
    • Download certificates referring to the serviced equipment
    • Browse your service history
    • Buy spare parts online
  • Class representatives/authorities
    • Learn about our service procedures which comply with ISO 9001:2000
    • Get information about our authorized service partners

And, of course we would like to inform you about our company.

We want your feedback and suggestions on how to improve our website and services, we would really appreciate if you tell us about your ideas and improvements.

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Prevention of Product|Liability & Warranty

Benefit from Hatecke Service's approved service partners.

Service & Maintenance:|Exchange of Hooks

Hooks are part of the annual and 5-years inspections (see SOLAS changes enforced July 1, 2008). Before ordering a service please take into account that Hatecke hooks need to be replaced 5 years after production.

Hatecke's Internet|Service Portal

Learn what this site has to offer.

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High-Class Service

The service on your equipment is critical to the safety of you and your crew. Learn how we work. 

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Hatecke Quality|"Made in Germany"

Hatecke supplies merchant ships and cruise vessels with high-quality lifeboats, rescue boats, launching appliances and release gears.

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Hatecke Movie|Our Company

A short film clip of our company (in German), Source: NDR

watch the movie

Training Calendar|For Service Partners

2009-12-18: Here you can download our training calendar 2010. Service partners can now register online for our courses (after login). 

GL Comment on|SOLAS III, Reg. 20.11.

2009-12-03: Read the latest comment from Germanischer Lloyd “GL Procedure for yearly test and 5-yearly test for Launching Appliances and Release Gear”. The definitions of “Service Personnel” and “Properly Trained Personnel” have been changed fundamentally.

Committed to Quality

2009-10-07: Hatecke and Hatecke Service have recently been audited by GL. We achieved upgrade to ISO 9001:2008 certification.

CIC Questionnaire

2009-08-10: Paris and Tokyo MoU published the questionnaire for the concentrated inspection campaign (CIC). Source: www.tokyo-mou.org

Concentrated|Inspection Campaign

2009-07-23: Be prepared for a “Concentrated Inspection Campaign (CIC)” on SOLAS ch. III by Paris and Tokyo MoU from September until November 2009. 

Lifeboat launching|- Latest regulation

2009-07-22: Read the clarification on SOLAS Reg. III/19 regarding the lifeboat launching by its crew.

Measures to prevent|accidents with lifeboats

2009-07-22: In June, the Maritime Safety Committee revised its Circular MSC.1/Circ.1206. They amended recommendations made by the DE52 working group.

Service in Taiwan

2009-07-07: Recently, we trained and authorized "Fine Ocean Marine Industrial Corp." for service and maintenance on Hatecke products. The company is located in Kaohsiung.